Privacy Policy

Last updated: June 2025 · Version 1.0

This Privacy Policy is a preliminary draft prepared for internal review purposes. It should be reviewed by qualified legal counsel before publication, particularly in relation to the Israeli Protection of Privacy Law, 5741-1981, and Amendment 13 thereto.

1. Introduction

Titan Solutions ("we", "us", or "our") operates the website at titansolutions.co.il (the "Website"). We are committed to protecting the privacy of visitors, prospective clients, and clients.

This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your information.

2. Information We Collect

2.1 Information You Provide Voluntarily

When you submit a contact form, request a consultation, or interact with our AI chatbot, we may collect:

Full name
Company name and job title
Business email address
Business phone number
Company size
Area of interest and project description
Conversation content from the AI chatbot

All information collected is business-related. We do not request personal or sensitive information beyond what is required to respond to your inquiry.

2.2 Information Collected Automatically

When you visit the Website, we may automatically receive standard technical information such as your IP address, browser type, pages visited, and approximate geographic location (country/region). This information is used for security, performance monitoring, and analytics purposes.

2.3 Cookies

We use essential cookies required for the Website to function. For details, see our Cookie Policy.

3. How We Use Your Information

We use the information we collect to:

Respond to your inquiry or consultation request
Provide you with information about our services
Schedule meetings or calls at your request
Improve the Website and our services
Comply with legal obligations
Protect against fraud or abuse

We do not use your information for automated decision-making that produces legal or similarly significant effects.

4. AI Chatbot

Our Website includes an AI-powered chatbot that provides general information about our services. Conversations with the chatbot may be processed by a third-party AI provider (OpenAI) to generate responses. Please do not share sensitive personal, financial, or confidential information through the chatbot. Chatbot responses are informational only and do not constitute professional advice.

5. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information with:

Service providers: Email delivery services (Resend), database services (Supabase), and AI services (OpenAI), solely for the purpose of operating the Website
Legal requirements: If required by law, court order, or governmental authority

All service providers are required to handle your information in accordance with applicable privacy laws.

6. Data Retention

We retain contact inquiry information for as long as necessary to respond to your inquiry and maintain our business records, typically no longer than three (3) years. You may request deletion at any time (see Section 7).

7. Your Rights

Under applicable law, you may have the right to:

Access: Request a copy of information we hold about you
Correction: Request correction of inaccurate information
Deletion: Request deletion of your information
Objection: Object to certain uses of your information
Portability: Request transfer of your information in a structured format

To exercise any of these rights, contact us at: sales@titansolutions.co.il

8. Data Security

We implement appropriate technical and organizational measures to protect your information, including HTTPS encryption, access controls, and secure storage. However, no method of transmission over the internet is 100% secure.

9. Israeli Privacy Law

This Website operates in compliance with the Israeli Protection of Privacy Law, 5741-1981. The database containing personal information collected through this Website is registered / exempt from registration in accordance with applicable Israeli law. You may submit a privacy rights request under Israeli law to: sales@titansolutions.co.il

10. International Transfers

Some of our service providers operate outside Israel. By submitting information through this Website, you acknowledge that your information may be transferred to servers located in other countries, where privacy laws may differ from those in Israel.

11. Children

This Website is intended for business professionals. We do not knowingly collect information from individuals under 18 years of age.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised date.

13. Contact

For any privacy-related inquiries:
Titan Solutions
Email: sales@titansolutions.co.il
Website: titansolutions.co.il